It's not easy to buy UA sneakers recently, there are some important infos you need to know.
Due to Trade War between China and USA, all DHL packages from Hongkong to USA will be checked buy customs, so we have to forward the packages to Singapore, then from Singapore to USA, need 2 more days for shipping info update, so total about 5-8 days shipping.
DHL package to EU also very strict check by Hongkong customs recently, some package will be hold by customs. So we have to forward the packages to BAHRAIN, then from BAHRAIN to EU, need 3 more days for shipping info update, so total about 5-8 days shipping.
So, please don't expect as fast as before, now the UA shoes shipping time will take 2-3 more days than before, for safe reason.
If you choose card payment, you need to know you will be charged more than order amount, the extra fee not charged by us, charged by the bank.
It's complex to find out who charged the extra fee, because international transaction between Chinese bank and your country bank, there is currency exchange fee process between banks. There are different countries, different banks, different card types, hard to find out the fee charged by who in which steps.
We only get the order amount money in our payment company's system.
If you don't want to pay extra fee, you can choose western union payment, can get another 10% off. Also we can accept paypal, please contact customer service.
Also, your card bank often refused payment, you can place new order and try to pay again. Please don't place too many payment failed orders in short time, recommend to try again after a day.
If you have problem with card payment, you can choose western union payment, can get another 10% off. Also we can accept paypal, please contact customer service.
For popular models, you can ask customer service before order, sometimes may need more days for ship out.
If some model or some size out of stock, the factory need about 5 days to produce.
If you can't wait, contact customer service to cancel order or change another model or size.
So in these conditions, we recommend you don't expect hurry orders, it's not easy as before. If you want good quality shoes and safe shipment, please be patient.