Payment Methods:

We support Card payment (VISA and Master Card), PayPal send money and WU transfer.


Submit order first, choose payment option, then contact customer service for the payment guide.

If you choose card payment, you should know:


Be Charged More Than Order Total


Normally there will be an international transaction fee charged by your bank or credit card company. Due to the country, card type different, we not sure how much the fee is, maybe 5% transaction fee. You Should Know this fee not charged by us.


Can't Find Wonderkicks Name in Your Card Bill


For our safety, the payment system hide our website name and rename in the card bank bill. You should know the payment on your card bill for the order on our website, but the name different.


Any Problem, Contact Customer Service First


Any problem, like shipment delays, package broken, package lost, not satisfied etc, contact customer service first, we will solve the problem for you. Do not chargeback the money without contact customer service first,  or you will be remove from the group and move to black list. We will also complain to your bank.


Payment Failed


If your payment failed first time, call your bank to open international transaction and try again. Please do not repeat to try many times in short time, in this case, your card will be restricted. Try again after 24 hours, if still payment fail, please contact customer service.



Delivery Methods:


Click here to know about COVID-19 shipping updates


COVID-19 situation recently, shipping time not stable, sometimes fast, sometimes slow, packages total maybe take 1-3 weeks arrival to you.


Most locations our shipping agency use DHL Express and FedEx.


Our shipping agency transport packages from China to different DHL or FedEx processing center (Saudi Arabia, Taiwan, Bahrain, Oman, Singapore etc), DHL or FedEx tracking info will not update until packages arrival DHL or FedEx processing center and DHL or FedEx pick up them, so need to be patience for the tracking info update.


As locations where have customs problem, like Germany, UK, Italy, Spain, France, USA NC/SC/PA, Canada, New Zealand, our shipping agency offer alternative shipping solutions.


Our shipping agency transport packages to these country warehouse, then ship with local shipping carriers (DHL Paket, DPD, Royal Mail, USPS, EMS, local post etc)


The tracking info will not update until packages arrival these country warehouse, so need to be patience for tracking info update.


No urgent order accept, if ordered, need to be patience for shipping time, we confirm that package will safe delivery.


*Area we can ship:

Asia:  HongKong, Japan, Philippines, Singapore, South Korea, Thailand, Taiwan via EMS


Other Asia: India, Saudi Arabia, United Arab


America: USA via DHL (due to customs duty problem, we use EMS to Canada right now)


Other America: Mexico, Argentina, Brazil, Puerto Rico, Peru, Chile


Main Europe: Belgium,  Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, UK


Other Europe:  Russian, Turkey


Oceania: Australia and New Zealand



INTERNATIONAL DELIVERY

24 hours order confirmed.

Processing 2-3 business days, preparing shoes and sending to our shipping agency.

Shipping Time: Normally 7-10 business days 

Total time: Confirming time+processing time+shipping time


SHIPMENT COST

Shipment cost base on the weight of the items, your location and ship methods.


SHIPMENT NOTIFICATION
The shipping tracking code will come in 3-5 days after order confirmed.